Frequently Asked Questions:
What is the Warehouse’s mission statement?
To provide new and second-hand mobility equipment to end-users that is safe, appropriate, enhances their quality of life and encourages mobility and independence. To sell equipment at a reasonable price, provide it as timely as possible and service it as long as it's needed.
Where did the Warehouse begin?
The Warehouse opened in January 2000 in a small shop in
Two years later, we needed more room for staff and equipment, so we packed up again and moved less than a mile into a warehouse giving us 1,900 square feet of warehouse and 300 square feet of office space.
Another two and half years later, we moved a third time to a 4,400 square foot facility in the same town. By 2007, we had seven employees and seven field technicians and needed more space.
In July 2007, we bought our first property which offers two buildings. An office building of 2,300 square feet and a ware-house with the same footprint sits directly behind the office building. The office building also offers a second floor for additional staff growth.
Who founded the
In mid 1999, M. Brian Keith began crafting a plan to open a DME company that specialized in repair service and second-hand equipment.
Keith began working as a part-time service technician with a DME owner. Later, he resigned his position with a local bank and joined the owner as a full-time service technician and salesman. Within a couple of years, he was promoted to Operations Manager.
After four years, he resigned to begin his own firm allowing him to focus on repair service and selling second-hand equipment. He has worked with pediatric clients as young as 18-months and seniors up to 109. However, he prefers working with geriatric clients.
Prior to the mobility industry, Keith was a reverse mortgage loan officer and training director for a Greensboro-based bank. He also served 11 years with the North Carolina Air National Guard as Superintendent of Public Affairs and another nine years as a Broadcast Journalist with the U.S. Air Force. His active duty tours include: Loring AFB, ME; Lackland AFB, TX and Lajes AB,
Why sell second-hand equipment?
Used equipment reduces the out-of-pocket expenses for consumers who don't qualify under some insurance protocols, but still have a need for mobility. It also slows growth rates in health care and publicly funded programs.
Recycled equipment offers an alternative to dormant storage or landfill disposal of surplus mobility equipment that still has value. It also offers consumers and consumer advocates a method promoting efficient use of abandoned equipment.
Buying a second-hand piece of equipment also makes it possible for consumers to have a back up piece of equipment when their primary source goes down.